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Contact TwinkleLoom
Questions about an order, a product, delivery or a damaged item? Write to our customer care team and add your order number so we can help faster.
Last updated: November 6, 2026
Email support
Email marekfxx1@gmail.com. We aim to reply within two business days — please keep to one message per order so the whole conversation stays together.
Order and delivery questions
Include your order number and the email address you used at checkout. For tracking questions, add the latest tracking status you can see.
Damaged or faulty arrivals
Contact us within 14 days of delivery with your order number, clear photos or a short video of the issue, and photos of the parcel and shipping label. Eligible claims get a free replacement or another remedy required by law.